Outsourcing of the Operations of the Systems, Network and Security

NXme provides the management of Networks and Data Centers as a service. The NX service can be either

• high level support for your own daily operations or
• full operations responsibility of the networks, data centers and applications

The independent (from products or vendors) expertise to guarantee high-quality operations and availability according to SLA, guaranteed resources for all incidents, continuous knowledge transfer for organization’s own personnel, active development of the technical infrastructure according to needs, proactive project management for the management initiatives; these are the major benefits of NXme operations services.

The service model is based on the proven technologies and over 10 years’ experience in operating the most critical Internet nodes in the Middle East.

The service components can be e.g.: Systems Administration, Network Administration and Support (NOC) and Project Management Services.

Systems Administration, including

• Installation and configuration of systems and services
• Security hardening, updating and patching
• Operating Systems hardening, patching and upgrading (Unix, Linux, Windows, etc)
• Monitoring of all systems and services
• Back-up management
• Database management
• Scripting knowledge
• Log maintenance, check and reporting
• Monthly system review and service level monitoring including reporting
• Continuous knowledge transfer for organization’s own personnel
• Implementation of new systems and services.
• Maintain system and service availability as per the service level agreement
• Availability, performance and functionality of services with SLA
• Technical support of first line Help Desk

Network Administration and Support (NOC)

• Network administration and management, including design and installations, of all network components, interfaces, routing, load-balancing, caching, etc
• Services and Network Security management
• Identifying, troubleshooting and hands-on technical support for all outings, failures and incidents
• Gateway routers management
• Helpdesk support for network issues
• Network vendor cooperation coordination
• Monitoring and maintenance of the network services
• Monitoring of daily network status and utilization
• Maintaining the service availability and performance
• Upgrading and best practices changes for routers, firewalls and switches in the network
• Configuration and installation of all network hardware and media types
• Developing the monitoring and management tools
• Management of IP address space
• Continuous knowledge transfer for organization’s own personnel
• Log monitoring and issue checking with problem resolution
• Monthly network review and service level monitoring including reporting
• Technical support of first line Help Desk

Project Management Services

• Coordination of NX services with the customer organization
• Management of on-going concurrent projects with proven scheduling, budgeting, quality control and documentation methods
• Risk management
• Effective collaboration with internal and outside stakeholders
• Implementation of proper standards
• Continuous knowledge transfer for organization’s own personnel